Surewin takes the privacy of every member seriously. This document clearly explains how we collect, use, store, and protect your personal information throughout your membership.
We don't just talk about privacy — we implement it through robust security systems and protocols every day.
All data transmitted between your device and surewin servers is protected using 256-bit SSL encryption — the same level of protection used by financial institutions and major banks worldwide. Your data never travels unprotected.
Surewin never sells, rents, or discloses member personal information to third parties for marketing purposes. Your data belongs to you and we treat it with the utmost seriousness — not as a tradeable business asset.
Only authorised surewin staff with a legitimate operational need may access member personal data. All access is logged and periodically audited to ensure no misuse occurs within our own organisation.
The surewin Privacy Policy is fully aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all our data processing practices comply with local legal requirements that protect user rights in Malaysia.
You have the right to request deletion of your personal data from our systems upon account closure, subject to minimum retention requirements mandated by law. Deletion requests will be processed within 30 business days.
In the event of any data breach that may affect your information, surewin is committed to notifying you within 72 hours of the breach being detected, in line with global data protection industry best practices.
Important Note: This Privacy Policy applies to all users of the surewin platform at surewin.ceo. By registering or using our platform, you agree to the terms in this policy. Please read the entire document carefully.
Surewin recognizes that privacy is a fundamental right of every individual. As an online gaming platform operating in Malaysia, we bear significant responsibility in managing your personal information with full transparency, integrity, and professionalism.
This Privacy Policy is designed to give you a complete and clear picture of how surewin handles your personal data — from the moment you register to the moment you close your account. We believe trust is built through transparency, not empty promises.
This document covers all services offered through the surewin platform, including the website, mobile app, live chat, support email, and all other communication channels we operate. If you have any questions after reading this policy, our team is ready to assist through the available support channels.
surewin Commitment: We only collect data that is genuinely necessary to provide you with the best service. No data is collected for third-party marketing purposes or sold to any external entity without your explicit consent.
Surewin collects several categories of information while you use our platform. This collection occurs directly through registration forms, automatically through browsing technology, and through the identity verification (KYC) process required by industry regulations.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | KYC verification & legal compliance |
| Contact Information | Email address, phone number | Account communication & customer support |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security & fraud detection |
| Usage Data | Betting history, games played | Platform improvement & responsible gambling |
We do not collect sensitive data categories such as medical information, political views, or religious beliefs unless you voluntarily share such information when communicating with our support team.
Every piece of data we collect has a specific and lawful purpose. surewin does not use your data for purposes beyond the scope stated in this policy without first obtaining your additional consent.
Marketing-Related: surewin only sends promotional communications if you have given your consent during registration. You may withdraw this consent at any time through your account settings or by contacting our support team.
Surewin does not sell or disclose your personal data to third parties for marketing or commercial gain. However, there are certain situations where we need to share your information with selected parties in order to deliver our services fully:
All third parties that receive data from surewin are required to comply with data protection standards equal to or higher than our own privacy policy. We do not accept liability for privacy breaches occurring on their end due to their own negligence.
Surewin invests seriously in cybersecurity infrastructure to ensure your data is always protected from both internal and external threats. The following are the layers of protection we employ:
Shared Responsibility: While surewin implements robust technical protections, the security of your account also depends on your own personal security practices. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
Surewin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They do not contain personal information that can be used to identify you directly.
We use three main categories of cookies:
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may cause some platform features to not function properly.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you hold the following rights regarding your personal data held by surewin:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If any of your data is inaccurate or outdated, you may request a correction through your account settings or customer support.
You may request data deletion upon account closure, subject to minimum legal retention requirements.
In certain circumstances, you may request that we restrict processing of your data while a dispute is being resolved.
You may request your data in a machine-readable format for transfer to another service provider if needed.
You may object to the processing of your data for direct marketing purposes at any time without providing any justification.
To exercise any of the above rights, contact the surewin support team via live chat or email. We may need to verify your identity before processing your request to protect your account security.
Surewin retains your personal data only for as long as necessary to fulfill the original purpose of collection or as required by applicable law. The following are our general data retention guidelines:
Upon expiry of the specified retention period, your data will be permanently deleted from our systems or anonymized in such a way that it can no longer be personally associated with you.
Surewin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in data protection technology.
When material changes are made to this policy, we will:
Your continued use of the surewin platform after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the changes made, please close your account before the effective date.
We recommend reviewing this Privacy Policy periodically to stay up to date on how we protect your data. The latest version is always available on our website.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. We are committed to providing a prompt and satisfactory response.
All privacy-related inquiries are handled by our data protection officer and will receive a response within 5 business days. For more complex matters such as data access requests or deletion, please allow up to 21 business days for us to process your request thoroughly.
Unsatisfied Complaints: If you are unsatisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the statutory regulatory body under the Ministry of Communications and Digital.
Now that you know how surewin protects your privacy, there's no reason to hesitate. Register today and enjoy a safe, fair, and exciting online gaming experience alongside thousands of fellow Malaysian members.